Online Casinos Evolution Must Offer More Honest Advice

When it comes to meeting new people, trust is an essential decision-making criteria. You should think about it. What should you do if your goal is to buy a home, get a computer or plan to celebrate a special occasion with your spouse? You ask for advice from someone. Asking for help with a house is a common practice. You can ask anyone, from friends and relatives to agents and realtors. It’s a good idea. It’s a large investment. It can also have a negative impact on your life. The wrong house will remind you every time that you enter the front door.

What about intimate experiences such as dinner with your partner? Don’t take any advice, and you’ll end up choosing the wrong type restaurant for a anniversary or birthday. It won’t be a romantic evening.

Casino Genie, an independent online gambling aggregator, published surprising results in its recent survey. The bottom line: Online casinos lose thousands of customers each day.

Jon Hingston (Client Satisfaction Manager, Casino Genie) says that “Our survey among 2,500 online players from over 100 casinos revealed that players are looking for a more personal experience.” Trust is one of the key elements to that personal service. Trust is essential for players. Although this will make it more expensive for casinos to manage, the rewards will far outweigh the costs. Survey data shows that players are more likely to stay with a casino if their expectations are met 온라인 카지노. We now need to learn how we can help casino deliver this great experience. “.

Why trust matters so much? This is not about hardened gamblers looking to win big. No. Hingston says, “The majority of players have never heard of gambling.” It is not uncommon for people to feel intimidated by the game’s complexity, confusing language and lack of understanding. You must be ‘your friend,’ if you want online casinos to be advocates for your life. Don’t be like your schoolmate who taught English cricket or baseball to you without laughing at it. That way, you both can enjoy the game even more.

Casino Genie only surveyed 1,400 players who played less than 12 consecutive months of online casino. Only 24% remained loyal to one online casino. Over 62% gambled at four or more casinos.

Interestingly, of those players who had been gaming for more than 12months, 48% still played at four casinos. Surprisingly, 78% of players who have gambled online for more than 12 months cited poor customer services as a reason for their erratic behavior. Only 4% found sites they were 100% loyal to. Here is the amazing fact. Each one of those 100 players said that they stayed loyal to their casino because of the’superb’ customer service. This is what it makes you think, doesn’t? Why isn’t your casino like that?

The ‘Top 20’ casinos were not visited by any of these 100 gamblers. Smaller casinos are becoming more efficient, quicker to respond and playing boutique games in an effort to compete in this industry. It’s beginning to show some results.

Let’s move on to trust. Another number that was derived from the survey. 82% said they would play at an online casino if it was recommended by a friend. 68% of those surveyed said they would consider trying a new casino online if they were referred by a friend.

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